General questions

In order to sign up, the user is required to enter a valid and active email. This email is used accordingly for any further login process along with the password that the user has to set.

You may reset your password while logging by clicking on "Forgot Password" then enter your email and press the button below to receive a reset password message on your email. Open the message and press the "Reset Password" button then enter your email and the new password. If you are not able to press the button, you may click the link at the bottom of the message or copy the link to your internet browser and continue the same process.

If you didn't find the activation message, please look it up at your junk mail and remember to add our email to your contact list to be able to receive our further emails. However, if you didn't find the message within the junk mail, login with your email and you will notice a new button appear (after trying to login) entitled "Resend Activation Email". Just press the button and check your email inbox.

In order to keep your privacy, logging out is recommended. You may logout by clicking on your name at the top right corner and choose logout from the drop down menu.

Update data

You can change your personal data by clicking on your name at the top right corner of the site and select "My profile" from the drop-down menu

You can change the profile picture by clicking on your name at the top right corner of the site and select "My profile" from the drop-down menu. After the profile page opens, select the tab button "Avatar" and click the "Choose file" button to select the desired image. After selection, click "Save" to load the image and replace it with the old one.

You can change your password by clicking on your name at the top right corner of the site and select "My profile" from the drop-down menu. After the personal data page appears, select "Change Password" tab button and enter the old password, the new password and confirm the new password again. Click "Save" button to complete the change process. A message would be shown confirming that the data has been successfully updated.

You can update social media links such as Facebook, Twitter and others by clicking on your name on the top of the site to the right to see a drop-down list and select "profile". After the personal data page appears, press the social media tab button and then update the links. Then click on "Save" to a message that the data has been successfully updated.

My courses

You can see the courses you have registered by clicking on your name at the top of the site on the right to see a drop-down menu where you can click on my courses to show you the courses you've enrolled in.

The wishlist enables trainee to add courses to this list without purchasing so that he can easily find them again and be able to buy or compare them to make a purchase decision. Courses can be added to this list by clicking the heart icon in the course widget. It can be accessed by clicking on your name at the top of the site on the right to see a drop-down menu where you can click on "My Courses". After the courses page appears, press the tab button for the wishlist.

The list of archived courses allows you to transfer courses from "My Courses" list to "Archived" list. You can add courses to this list by opening the "my courses" list and then go to the desired course and move the mouse to the upper right corner and press the small button to get out a drop-down list, then select "archive". As an alternative solution you can archive from the course page (after opening the course). From the Options tab button, choose "Archive". It can be accessed by clicking on your name at the top of the site on the right to see a drop-down menu where you can click on "My Courses" then click the "Archive" tab button.

The list of completed courses allows you to view courses that you have completed. It can be accessed by clicking on your name at the top of the site on the right to see a drop-down menu where you can click on "My Courses" then click the "Completed" tab button.

Notifications and Messages

Notifications list keeps all the Notifications that you have received from the site. It can be accessed by clicking on your name at the top of the site on the right to see a drop-down menu where you can click on the profile then click on Notifications tab button. When you receive a notification, it is displayed at the bell icon in the top right corner of the site. You may also open notifications from that bell icon.

Notifications cannot be deleted. However, the site is showing the recent notifications so that the page does not get crowded. In order to browse the rest of notifications, you can click "More" button at the end of the page.

The bell sign at the top right corner of the site displays the number of unread notifications. The status of notifications change to "read" after the notification is opened. In order to change the status of all notifications to "read", open the notification list and click "Mark all as read" provided that you ensure that notifications hve already been read for its legal importance.

Messages page displays the messages received from the site administration or from one of the registered users, such as trainers and trainees. To access your messages, click on the mail icon between your name and notification bell in the top-right corner of the site. This icon shows the number of unread messages. Messages are displayed as a list with names of those who send you or you send them. You may click "view" to see the content of any conversation and click "Back" to return to the conversation list.

You can filter conversations from the drop-down menu at the top of conversations on the Messages page by choosing "All" to view all conversations or selecting "Unread" to view unread conversations.

To send a message, you can open the Messages page by clicking on the mail icon between your name and the notification bell in the top-right corner of the site. After opening the page, click on "Create New Message" then select the recipient and write the message then click on "Send" button.

You can send message to trainer for courses you are enrolled in. Likewise, If you are instructor, you can send to trainees who are enrolled in your course.

Search for courses

Courses can be found through the search box on the home page or through the search box in the top section of the site. Courses can also be accessed by browsing to the main page components.

After searching for a course, results can be filtered from the top lists on the search results page, which allow you to filter the results based on the level of the course, course language, and whether they are paid or free. Search results can be sorted by rating, price, or date.

The site enables you to browse the courses of a particular category. You can browse the categories from the categories menu at the top left corner between the logo and the search box.

Before participating in the course

The course rating is shown on the widgets of the course in the form of five stars showing the rating and sometimes the number of those who rated the course. The more shaded stars indicated the higher rating. You may also realize the rating by clicking on the course widget to access the course page to find the rating under the tab button "Reviews".

Trainees' comments can be accessed by clicking on the course widget to access the course page. Then you may select the 'Reviews' tab button and browsing down to read the comments written by trainees.

The number of trainees enrolled in the course is shown on the course widget.

In order to browse instructor page, click on the instructor name in the course widget. You can also access the instructor page through the course page by clicking on the instructor name in the tab buttons bar to the right in order to view instructor widget, then click "More".

The Site Policy provides the instructor to determine the ability to determine the course price. When the instructor choose to leave the course free, it will be available free of charge.

The course price is displayed in the bottom right corner of the course widget. The course price is also displayed on the course page that appears after you click on the course widget.

In order to know the number of lectures and quizes included in the course, click on the course widget to open the course page and you will find the number of lectures and quizes at the top left corner under the course name.

In order to know the course duration, click on the course widget to open the course page and you will find the course duration on the top left corner beside the course information.

In order to know the course language, click on the course widget to open the course page and you will find the course language at the top left corner beside the course information.

In order to find the course description, click on the course widget to open the course page and select the "Overview" tab button then move to "Course Description" subtitle.

In order to find the course requirements, click on the course widget to open the course page and select the "Overview" tab button then move to "What are the requirements for this course?" subtitle.

In order to browse the course curriculum, click on the course widget to open the course page and select the "curriculum" tab button.

Site Policy provides the instructor the ability to adopt some or all of the course lectures and materials to be available before enrollment. Thus, if the instructor chooses to leave any of the course content to be available before enrollment, it will be available.

Registration in a course - general questions

You can join the course by clicking on the course widget to enter the course page and click the button on the left "Take This Course". If the course is free of charge, you will be enrolled directly. If the course is not free of charge, the course will be added to the cart. Therefore, you will be directed to the shopping cart to review the items inside the cart as well as the prices and pay the course fees. After payment, the course will be available for you.

There is not limited timeframe for studying the course and it can be viewed immediately after purchase. Provided the terms of use should be considered.

There is no validity period for courses and the course is available to the user at any time and in accordance with the terms of use posted on the site.

If there is a discount offer on the course, this will be announced on the home page of the site. in order to access courses under offers, click the offer ad.

The site provides the ability of having coupons that allow the instructor to make a discount on his course. Offers are issued directly from the site for a course or more. However, coupons are issued by the instructor for his course (s) according to the site policy.

In case of a course under offer from the site and at the same time there are coupons available, the policy of the site allows the application of only one of the two discounts. The trainee has the ability to apply any of them.

Paying

You can purchase the courses using the coupon by opening the course page. Before clicking the enrollment button, click "Have A Coupon?" button to enter the coupon and apply the discount on the course price. The "Have A Coupon?" button will not be found unless if there are coupons that can be used for this course.

After applying the coupon for the course price and before buying, the trainee may cancel the applied discount by opening the course page and click "Remove Coupon" button " to reset to the original price or the discounted price if there is a current offers on this course.

When a course is added to the cart with a discounted price within an offer and the purchase is made only after the expiry of the offer, the price will be reset to the original price. likewise, if the course is added using a coupon and then the coupons ran out before purchasing, the price will be reset to the original price.

Site policy does not allow refunds of payments. However, if the buyer is subjected to any kind of commercial fraud or acts contrary to the law, he may contact the site administration in this regard.

Study of the training course

The playlist is the list through which the contents of the course are presented in a sequential manner, and in which the course information is not shown such as course information, rating, etc. The course page contains all the information related to the course.

The course page can be accessed by clicking on the course widget. From the course page, you may access the playlist by clicking on "Continue to Playlist" button at the top of the page to the left of the video player. You can also return to the course page from "Back To Course Page" link at the top of the page to the left. Noting that you must first exit the full screen mode by pressing the exit button if full screen mode is the active view.

You may move between course lectures by clicking on the name of the lecture either from the playlist or from the curriculum content under "Curriculum" tab button on the course page.

The completed lectures or quizes are displayed in a different color. The completion of the course is displayed at the top of the course page to the left of the player. In addition, it's shown on the course widget in "My Courses" list which could be accessed by clicking on your name in the upper right corner to bring up a drop-down menu from which we you select "My Course".

During video playback, you can press any of the two circular arrows in the toolbar buttons to seek forward or seek back five seconds.

Site policy prevents downloading the video files of the course. However, some files that may be attached by the instructor could be downloaded by clicking on the file icon located at the far right of the tape of the lecture name.

The site allows you to control the video display speed through the "1x" button on the player toolbar.

You may rate the course and add a comment about your experience of viewing the course by opening the course page and clicking on the "Reviews" tab button. Then scroll down to the subtitle "Reviews" and rate the course, taking into account that the five stars means the best and one star means the least. After. You can also leave a comment that reflects your experience and evaluation of the course in the box below the stars of the evaluation. Don't forget to click the Save button to save the rating and comment.

The site allows you to ask questions for the course to be answered by the instructor through the course page and under "Q&A" tab button. Click "Ask New Question" button and write your question then click "Save". The question will be saved in the course page.

All of the trainees enrolled in the course, as well as the instructors, can see the question you are asking. You can also see questions on the courses you've enrolled in.

You may participate in answering any of the questions issued in the courses you are enrolled in. In order to leave your answer, browse to the question and write your comment then click the sending button.

The site allows you to report the abused content of the courses you are enrolled in. To report a course, open the course page and click the "Options" tab button then select "Report Abuse" from the drop-down menu. A new window appears, from which you select the reporting reason and write a comment explaining the abuse. You may clarify the name of the lecture containing the abuse, the abuse timing in the lecture, and any other details that help to understand the abuse reported.

Certificates

The website enables you to download the completion certificate after completing all the contents of the course.

The site allows you to enter the name in the certificate, which must be set before downloading the certificate. However, once the name has been set, it can only be changed by contacting the administration and providing supporting documentation.

The electronic certificate is signed electronically by the site administration and is downloaded as a PDF file. The paper certificate shall be certified by the educational company with the signature and the original stamp.

After completing the course, the electronic certificate can be obtained by opening the course page and clicking on the "Certificate" tab button to display a drop-down list from which you choose "Download Certificate" to download the certificate file. Trainee may also click "EMail Certificate" to send the certificate to his registered email.

After the completion of the course, the paper certificate can be obtained by opening the course page and clicking on the "Certificate" tab button to show a drop-down list from which we you choose "Request Certificate (Hard Copy)". A window will show up asking for the number of paper certificates required. Write the number and press "Add to cart" to add the request to the cart. Then, you may access the cart from the icon in the upper right corner of the site to review the items inside the cart as well as prices and determine the shipping address. After checking the items, prices, and shipping address you may click the "PayUs" button to complete the purchasing process.

After payment of the paper certificate fees, certificate (s) will be shipped through the courier company to the address that the trainee has specified.

You can track the shipping procedure for the paper certificate by clicking on your name at the top right corner of the site to show a drop-down list then click "Track Certificate" to access the tracking screen. Noting that after adding the certificate request to the purchase cart, the follow-up record is created, which consists of four stages (Certificate Request - Payment - Delivery - Completion). Moving the mouse cursor to any stage, the stage information appears. In order to track the shipment through the shipping company, move the mouse cursor to the delivery phase icon to show the shipment tracking number. This number can be used at EMS to track the shipment until it is delivered.

You can preview a copy of the paper certificate by opening the course page and clicking the "Certificate" tab button to see a drop-down list from which we choose "Original Certificate Preview"

The paper certificate shall be certified by the educational company with the signature and the original stamp.

Both the electronic and the paper certificates are issued in English.

Communicate with lecturers

As a trainee, you can send messages to the instructor of any course you are enrolled in, but according to the site's terms of use. Communication should be related to the course and does not contain abuse, personal data, promotional data, or links to other websites.

The site allows communication between the instructor and the trainees who are enrolled in one of his courses.

Registration questions

In order to register as a instructor, click "Instructor" next to your name in the upper right corner of the site to open a new page where you can strat to create courses.

The site does not set conditions for instructors where the policy of the site depends on providing a fair atmosphere in which the instructor can publish his courses and is subject to the rating of trainees where the rating and comments are presented with complete transparency. However, instructors who publish paid courses should provide the site management with the official identity and the bank account according to the administrative process at the site. It is also required that the instructors provide proof of ownership rights for scientific materials when requested by the site administration.

Questions about course preparation

The minimum requirements of the video file are: HD - MP4 - 720p - Not less than 1280 x 720 - Wide Screen Audio specifications shall not be less than the following: Both channels - Matching with Video - 128 Kbps The video size does not exceed 200 MB and the total size of the course is not more than 5 GB.

If it's the first time to add a course, you may click on "Instructor" next to your name at the top right corner of the the site and write the name of the course then click "Go" . If it's not the first course, you may add the course by clicking on your name at the top of the site on the right to see a drop-down menu where you can select "Instructor Page". After the instructor page is opened, click "Create Course" button, write down the course name, and click "Go". Then you may follow the steps on the course page.

To open your courses in the editing mode, click on your name at the top right to see a drop-down menu where you can select "Instructor Page". After opening the page, refer to the course widget that you wish to edit and click the red button to the right of instructor name.

The test video is a small video with the same quality standard of your course. You upload the test video before uploading your course in order to enables us to check the quality of the course media before you start uploading the course curriculum. The specifications of the test video are: file size less than 25 MB, high definition video (720p), mp4 files are the most preferable, and the audio should be stereo 128 Kbps.

After submitting the test video, a message appears at the top of the page stating that the test video is under review. After the review is completed, the site administrator will send notification and email to the instructor regarding the approval or rejection. If rejected, the reasons would be included in the message. If approved, the instructor would be able to proceed with the following steps by opening the course in editing mode and continue upload the course curriculum.

You may add the course curriculum by clicking on your name at the top right of the site to see a drop-down menu where you can select "Instructor Page". After opening the page, refer to the course you wish to upload its curriculum and click the edit button to the right of the instructor name at the course widget to open the course in the editing mode then click the "Curriculum" tab button. Curiculum should be organized in sections. Each section may include lectures and/or quizes. Proceed to add sections by clicking "Add Section" button, then click "Add Lecture" or "Add Quiz" to add a lecture or quiz respectively.

The maximum video size is 200 MB and the maximum for all videos for the whole course is 5 GB

Automatic messages would be sent to trainees upon joining a course (welcome message) and after completion (congratulation message).

The price of the course is the price shown to the trainee when he purchases the course in the absence of offers or the use of coupons. When the course price is set to zero, the course would ne offered for free. Once the course price has been set, it cannot be changed without approval from site administration.

The course image is the image used for offering the course on the site. It should be clear and reflecting the course subject. It is preferred NOT to contain text and to be in high resolution. Consider colors matching as it may influence the marketing of your course.

The demo video is displayed on the course page when the course is opened prior to purchase. The demo video clarifies the course and its content to help the trainee in his decision to join the course.

After submitting the course for review, a message appears at the top of the page indicating that the course is under review. After review is done, the site administration sends a notification and email to the instructor regarding the approval or rejection, explaining the reasons in case of rejection.

Questions about course management

You may request coupons by clicking on your name at the top right corner of the site to see a drop-down menu where you can click "Instructor Page". After opening the page, refer to the course you wish to request coupons for it and press the red button to the right of the instructor name to open the course in the editing mode then click the button "Price and coupons. Enter the required number of coupons, discount rate, coupon code, and validity then click "Request Coupon" button. The discount rate is entered as an integer without the percentage sign.

The price of the course is determined by instructor. After approval, the price can only be changed by contacting the site administration.

The site allows instructor to delete a course that has no enrolled trainees. Courses which trainees are enrolled in, cannot be deleted.

Financial Account Questions

The revenue is the price paid by the trainee for the course, which may be equal to the original course price determined by the instructor and may be lower depending on the course offers and coupons.

You may track course sales by clicking on your name at the top right of the site to see a drop-down menu where you can select "Instructor Page". After opening the page, refer to the course you want to track its sales to and click the red button to the right of the instructor name to open the course in the editing mode. Then click "Sales Report" tab button located under the tab buttons to the left of the page.

When the course is purchased through coupons, instructor would receive 90% of the profit. If the course is purchased through the website or through offers, instructor would receive 70% of the profit. For the offers policy, the site does not apply a discount rate that is less than the discount rate determined by the instructor for coupons. If the instructor did not specify a discount rate of coupons, the site does not apply a discount rate less than 50% of the original price.

The Financial Report shows the monthly revenue resulting from the sales of instructor's courses. If you are instructor, you may access the financial report by clicking on your name at the top right corner of the site to see a drop-down menu where you can click "Instructor Page". After the page is opened, click the "financial Report" button on the right above the courses.

Luqman Academy pays for instructors at the end of each month. The first payment being made two months after the end of the month of the first purchase for this course.

The administration of Luqman Academy contacts the Instructor to specify the convenient method.

general questions

You can change the display language on the site by clicking on the language icon at the upper right corner.

The Terms of Use and Privacy Policy can be accessed from the Terms of Use link located on the bottom bar of the site.

In order to contact the website adimnistration, click "Contact Us" link on the bottom bar of the site. Enter your information and the message content then click "Submit" button to send the message.

We use social media to announce courses and offers. Communication through social networking pages is not a formal communication. However, formal communication with the site management should be implemented through the "Contact Us" link at the bottom bar of the site.